Creating a SaveLog

Creating a Savelog

Introduction

Should an error occur, create a ‘SaveLog’  

A system log file (Save Log) is a file containing all events in the system that enables the Siemens engineers to exactly diagnose occurring errors, to resolve them as effectively as possible and prevent their recurrence.  

If possible do this before you reboot the system as it must be created within a time interval close to the appearance of the error, and before the system shuts down. The process can take up to 20 minutes, no actions are possible on the acquisition console when creating the SaveLog. If that is not possible in the interest of your scheduled scan time, please do make the log file after the reboot – there is still a chance that logging the system works.   

Creating a SaveLog

Bookings for the CORE GIfMI facility are managed through the Core Facility Management Software (CFMS). To make a booking, the following conditions must be met:

  1. LEFT SCREEN - Move the mouse to the top right onto the cog wheel icon, choose SaveLog. 

2. Enter your name: UZ GENT GIFMI and a description of the problem, then click OK. 

3. A message will notify you when the procedure is complete.   

4. Inform the GIfMI Operational Team for support. 

What to do when the User Interface is frozen?   

  1. Go to the HOME page.  

2. Choose: Restart Workplace (Reboot).   
Restarts the workplace and the measurement and reconstruction system (MaRS) software.   

3. Choose Restart Workplace (instead of the longer shutdown procedure) when  

  • the User Interface is frozen,
  • hardware errors occur,
  • the scanner table is not responding to controls,
  • an error message has occurred that requires the system to be rebooted.

What to do when Restart Workplace didn’t solve the problem? 

  1. Set the scanner bed at the HOME position (all the way up and all the way out – to do this press the HOME button on the control panel);  
  2. Plug out all elements of the receiver coil;  
  3. Choose SHUT DOWN SYSTEM when the reboot procedure didn’t solve the problem.
  4. Wait for the screen to be black and the red LED lights to flicker on the communication console;
  5. Then press the OFF button on the Siemens Control Box;  
  6. Wait for 10 seconds, then press ON on the Siemens Control Box.